Service Desk Engineer, HelpDesk Engineer

Helpdesk Engineer, Helpdesk Analyst, Service desk analyst, Service desk engineer, Support analyst, 1^st line support, 2^nd line support, Service Desk


We are currently looking for 2 Helpdesk Engineers to join our client in Central London

This role will be on a fixed term basis till 31^st March 2025

Hybrid working available.
 

As the Helpdesk Engineer/Service Desk Analyst you will be providing 1st and 2nd level support within the clients Helpdesk and assist end-users as their escalation point of contact.

 

The role will cover

• Diagnosing and troubleshooting software and hardware issues remotely on computer and mobile, other IT infrastructure components if required
• Arranging repairing and replacing damaged computer and mobile, other IT infrastructure components
• Installing, configuring and maintaining software components on computer and mobile
• Ensuring the security of the client and server computers by installing and upgrading software
• Active Directory administration / Azure AD administration based on the procedure/instruction

• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares.
• Proven work experience in Helpdesk or IT support or IT technician roles.
• In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac).
• In-depth knowledge and practical experience of Mobiles (IOS and Android. MDM/MAM).
• In-depth knowledge of internet, network protocols and devices.
• Practical experience with Active Directory is preferred.
• Basic knowledge of Microsoft 365 administration, practical experience preferred.
• Problem-solving skills, technical documentation skills, organisational and interpersonal skills.